Wild Adventure Fitness Retreats Booking Terms & Conditions
a) Please note that each booking carries a non-refundable administration fee, payable as a 50% (unless stated otherwise) deposit payment. The deposit payment must be made within 7 days of confirming your booking, in order to secure your placement. The remaining balance must be paid before 60 days prior to departure.
b) If you do not pay your full fee 60 days prior to the commencement of your placement, without making prior arrangements with us, we reserve the right to cancel your booking. If you book less than 60 days prior to the commencement of your placement, you will be asked to make full payment immediately to secure your booking.
c) In the highly unlikely event of us having to cancel your placement for reasons other than: 1) Fault of the client, 2) Force majeure, 3) Insufficient numbers to proceed with retreat, we will offer you an alternative holiday of at least comparable standard if available. If this alternative holiday option costs less than your original booking, we will refund the difference.
Should you not wish to book an alternative or one is not available a full refund will be paid with the exception of insurance premiums/amendment charges. Please note that we will not be liable to refund you for any incidental expenses that you may have incurred as a result of your booking, such as visas, vaccinations, non-refundable connecting flights, etc.
Wild Adventure Fitness Retreats cannot offer refunds or compensation in the event of cancellation or amendments as a result of force majeure. For the purpose of these conditions, force majeure is defined as war, threat of war, riot, civil strife, industrial dispute, government action, pandemic, terrorist activity, natural or nuclear disaster, fire and adverse weather conditions.
d) If you change your holiday booking with us: If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of €25, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
e) Cancellation policy – at no time does any refund include travel or extraneous expenses as part of your trip plan:
- If you cancel your placement up to 60 days before your holiday start date, you will only be charged the agreed deposit. Any payment received that exceeds the deposit amount will be refunded.
- If you cancel your placement between 59 – 31 days before your holiday start date, we will return 50% of the total holiday cost minus any bank fees.
- If you cancel your placement between 30 days and your holiday start date, the cancellation charge is 100% of total holiday. Please check when you arrange travel insurance that a cancellation clause is part of the policy.
- Any placements which are started, but terminated early by the client, are not eligible for refunds.
f) Cost changes outside the control of Wild Adventure Fitness Retreats – Wild Adventure Fitness Retreats reserves the right to pass on costs outside of their, or their affiliated partners’ control (e.g. park fee increases, changes in local applicable taxes, for example value-added-tax). In the event of this occurring, we will absorb an amount equivalent to 2 % of the holiday price excluding amendment charges. Only amounts in excess of 2% will be surcharged. Such events will include circumstances such as increases in transportation costs including fuel, taxes, (e.g. VAT) or other fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports.
Exchange Rate Fluctuations: Invoices are written for the client based on the current exchange rate. Please note that invoices and quotes may be subject to change due to fluctuating exchange rates, should at the time the remaining payment is due, 60 days prior to travel, the exchange rate has fluctuated the final payment by more than 2% – Wild Adventure Fitness Retreats may re-invoice you with a quote that reflects current exchange rates. Please note this would have been discussed with you upon booking if it was relevant to your booking, if it was not discussed with you, then it is not applicable. All itineraries clearly state what is included and excluded in every package. In signing the booking form, you agree to the itinerary and the price.
g) Any information or advice provided by Wild Adventure Fitness Retreats on matters such as permits, visas, vaccinations, climate, clothing, baggage, etc. is given in good faith, but without responsibility on the part of Wild Adventure Fitness Retreats, and the passenger accepts responsibility for obtaining any necessary visas and travel documents required for your placement.
h) Disclosure of important information – Wild Adventure Fitness Retreats and its staff reserve the right to terminate a participates placement, without recourse, if it comes to light that the client failed to provide or provided inaccurate/incomplete booking information, particularly with reference to medical conditions and current medication.
i) Insurance – Before you travel to your placement you must be covered by insurance, which must include adequate cover for baggage, medical expenses, cover the hiking and the cost of repatriation. Should you not have adequate cover prior to the commencement of your placement you may not be allowed to continue on the programme and will have no right to a refund. Any claims concerning matters for which you are insured, such as lost luggage, must be directed to your insurers.
j) Liability understanding: In signing the booking form, all persons accept that being active outdoors poses risks. Whilst on your holiday placement and in the care of the tour operator or guide on your holiday, you must comply at all times with their instructions. It is a condition of your booking that you accept the aforementioned is entitled to insist that you take a break, refuse you the right to participate for any reason including your inability, health or behaviour, if they consider you may endanger the safety or welfare of any persons, including yourself. In the event of such circumstances, you will not be entitled to any compensation or refunds.
k) Your booking is accepted on the understanding that you realize the potential hazards that may arise in this kind of travel, including injury, disease, loss or damage of property, inconvenience or discomfort. This type of travel is one that should allow for alternatives and a substantial degree of flexibility as the services provided on an adventure holiday or safari are different to many other holiday services. The outline itineraries given for each placement must therefore be taken as an indication of what each participant should accomplish, and not as a contractual obligation on the part of Wild Adventure Fitness Retreats. Changes in itinerary may be caused by circumstances beyond our control such as; the potentially unpredictability of nature, game, ground, adverse weather and other local conditions.
You accept that descriptions and details of the retreat provided to you on our website are an indication of what is planned but are not contractually binding and may alter. Flexibility is always required. Any alteration made due to the above reasons will be made in the interests of the group / participants as a whole – no refunds will be made in regards to such alterations.
You are also aware that the infrastructure and standards relating to travel, accommodation and safety in Africa may be lower than in the UK/Europe. Wild Adventure Fitness Retreats and our operators will do our best to make sure arrangements, including travel services, transport and connections run smoothly but this may not always be possible due to flight cancellation, weather, mechanical breakdown or other unforeseen circumstances and there will be no refund or compensation for any unused services. We are also unable to make special arrangements for you in the event of delays or cancellations at your outward or homeward point of departure or on your outward or homeward journey (or, where you are making your own travel arrangements, in the event of delays or changes to any of those arrangements) or to refund or compensate you in the event of any such delays.